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RJWC Powersport Elevates Customer Experience with Gorgias Implementation


RJWC Powersport Elevates Customer Experience with Gorgias Implementation

Leading Powersports Company Adopts AI-Driven Support Solution to Deliver Renowned Customer Service

Boden, Sweden – 2024-05-03 – RJWC Powersport, a renowned leader in the powersports industry, today announced the implementation of Gorgias, the #1 unified customer experience platform for ecommerce brands. This strategic move reinforces RJWC’s obsession with providing world-class support to riders, dealers and distributors.

By integrating Gorgias’ cutting-edge solution, RJWC Powersport will supercharge its ability to deliver premium customer experiences across all touchpoints. Key capabilities include:

  • AI-powered chatbots and automation to ensure rapid response times
  • Centralized help center with extensive knowledge base articles
  • Seamless omnichannel support spanning web, mobile, social media, and more
  • Service level agreements (SLAs) to guarantee no query goes unanswered

“Providing exceptional service is ingrained in our DNA at RJWC. We are relentlessly committed to going above and beyond for our customers,” said David Rutström at RJWC Powersport. “With Gorgias, we now have a best-in-class platform to streamline communication, automate processes, and free up our team to focus on creating legendary customer experiences.”

Critically, the implementation of Gorgias extends RJWC’s elevated service capabilities to its vast dealer and distributor network. These on-the-ground brand ambassadors will now have access to the same powerful support tools, ensuring no partner request is overlooked.

While RJWC has consistently provided excellent customer service, this partnership signifies a major step towards achieving their vision of being the world’s most rider-obsessed powersports company. Both riders and industry partners can expect a truly differentiated experience going forward.

About Gorgias
Gorgias is the #1 rated helpdesk for ecommerce, providing AI-powered customer experience automation for over 15,000+ brands across the globe including Steve Madden, Timbuk2, Goli Nutrition, and more. For more information visit www.gorgias.com.